We performed a comparison between Freshdesk and Oracle E-Business Suite based on real PeerSpot user reviews.
Find out in this report how the two Field Service Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshdesk significantly improved our customer issue resolution process. We can now easily record and track all customer requests, ensuring that no tickets are lost."
"I like that it's very user-friendly. The way they designed this application, any layperson can just do some drag and drop actions and use it. It's not that difficult. It's also easy to implement. The most important thing is, you don't need to go to this application to create a ticket. You just send out an email, and the ticket is created automatically. I have never seen a feature like this before."
"It's easy to use and integrates with other tools. We can embed Jira into it, link Jira tickets with Freshdesk tickets, and use it for our knowledge base."
"The user experience on the platform itself is fantastic. The UI is clean and uncluttered, so it's easy to find any information about your customer or the issue at hand. You can find out the person responsible for that particular issue, what the problem is, who the stakeholders are, and how to resolve it. There are lots of tools that will help you do that as well."
"It is very easy to make reports."
"The organization that is possible with other departments is the solution's most valuable aspect."
"It's free of charge for us. For our scale of business, it's very important. We don't have a lot of tickets."
"It generated reports for us, which helped us identify the status of requests and the aging of requests."
"Oracle E-Business Suite is flexible. Its rich functionality can work in any client environment or business."
"The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis."
"You can group them into the BIs, which is business intelligence. You get your own key performance indicators and build your own reports or you could have your own screens, and it changes in real time."
"The technical support for the solution was very good."
"Very flexible in terms of configurations and it's capable of integrations."
"The supplier invoice payment process is very easy and is integrated from the requisition to the payment (and to creating the asset)."
"The new Subledger Accounting feature is very strong."
"The solution is perfect for big industry and high-scale e-business transactions."
"Technical support is not the best. It could be much, much better and offer better support to users."
"I would like to see a little bit more color in the solution."
"I would like to be able to change the subject in emails for ourselves. If we could have the option to do that, it would improve our speed and the overall cleanliness of the CRM."
"Freshdesk could improve its capabilities. It's missing the article formatting, and the overall look and feel make it not easy to use. The administration instructions on how to manage the automation, capability, and integration with third parties, such as chat or bots, are very important in these types of solutions."
"The reporting, analysis modules and insights capabilities for this solution could be improved."
"Asset management and branding are two areas in the solution that have scope for improvement."
"The dashboards are useful but could be so much better. As a product manager, and data scientist, we couldn't use the dashboard for analytics and had to move the data in Power BI."
"There are some restrictions where you need automation and sometimes there is just no way to achieve what you need."
"They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
"A downside of Oracle E-Business Suite is its interface because it's less user-friendly than the latest cloud solutions. As an organization, Oracle now has more interest in cloud applications, so nowadays, it doesn't focus much on Oracle E-Business Suite, an on-premises solution, so this is another downside."
"The initial setup is complex."
"Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system."
"The EBS Design to some extent is still monolithic."
"The implementation can take quite a bit of time."
"Some of my clients report that the overall ease of use could be simplified."
"We expect Oracle to go into continuous innovation mode and provide simplified integration solutions."
Freshdesk is ranked 3rd in Field Service Management with 27 reviews while Oracle E-Business Suite is ranked 1st in Field Service Management with 141 reviews. Freshdesk is rated 8.4, while Oracle E-Business Suite is rated 7.8. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of Oracle E-Business Suite writes "Offers valuable finance tools". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, BMC Helix ITSM and ManageEngine ServiceDesk Plus, whereas Oracle E-Business Suite is most compared with SAP ERP, Oracle HCM Cloud, SAP S/4HANA, NetSuite ERP and Salesforce Sales Cloud. See our Freshdesk vs. Oracle E-Business Suite report.
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