Compare Freshdesk vs. Oracle E-Business Suite

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1,967 views|1,606 comparisons
Oracle E-Business Suite Logo
10,544 views|7,927 comparisons
Top Review
Find out what your peers are saying about Freshdesk vs. Oracle E-Business Suite and other solutions. Updated: September 2021.
533,285 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The organization that is possible with other departments is the solution's most valuable aspect.""Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system."

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"EBS has lots of application families and lots of features. It is modular in deployment and flexible enough to let the customer increase the built-in capabilities and enable new applications when needed. These are very important things at hand in case there will be a need to expand the product capabilities and/or implement new projects.""Great finance modules and customization.""The order management is excellent.""The solution has other core processes that can be implemented with customers according to their needs.""Their great technical support is one of the most valuable features.""The most valuable feature is its flexibility.""As we have been using this for the past nine years we have had the opportunity to explore the product. Really everything has worked well and all the modules are very good.""It can be an essential solution for those who can not just push to the cloud because they have critical data restrictions."

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Cons
"Technical support is not the best. It could be much, much better and offer better support to users.""We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have. Having to jump from a parent to one child and then to another child makes it harder for me to be able to see the entire case from end to end. A simple example is our new hire process or our termination process. We have people who leave. We also have people who come on board. We have got multiple people participating and doing things related to the leaving or onboarding process. Currently, I have to go to different tickets to be able to see whether all tasks are really done or not. If I could assign lots of people to one ticket, it would be really nice."

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"Administration takes some effort. Administrating the technology stack is not so complex but application aware database administration and following the new methodologies like online patching can be a little complex and time consuming. Oracle should ease the administrators jobs and do some innovation on this administration area as well. Oracle Autonomous Database is Oracle's leading technology these days. Using a similar approach, application stack may become a little more self-managing.""Not user friendly.""I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern.""It's difficult for some customers to understand in the beginning. A user really has to understand the processes.""It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly.""The reporting needs to be improved.""Oracle is not keeping up on development of the on-premises version of this product as they are concentrating on cloud solutions.""If you get away from the financials core of the product, it is not so good at handling peripherals."

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Pricing and Cost Advice
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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"In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well.""Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans.""USD $100,000 annually.""Considering the market at the moment, Oracle needs to adjust the pricing of this solution.""This product is more expensive if you compare it to SAP.""The pricing of the solution is at about $700-$750 per year.""Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance.""At our various customers, the software tends to pay for itself in less than two years."

More Oracle E-Business Suite Pricing and Cost Advice »

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Questions from the Community
Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
Top Answer: It can easily be developed into an application.
Top Answer: This is an expensive solution but it's to be expected because ERPs are expensive.
Top Answer: There are some cycles in HR that are not straightforward. For example, the attendance approach, and the second admin transfers are not straightforward procedures. We can see many features in the cloud… more »
Ranking
3rd
Views
1,967
Comparisons
1,606
Reviews
2
Average Words per Review
682
Rating
9.5
1st
Views
10,544
Comparisons
7,927
Reviews
22
Average Words per Review
691
Rating
7.5
Comparisons
Also Known As
Oracle EBS, OEBS
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Oracle E-Business Suite is the most comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.
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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider19%
Energy/Utilities Company6%
Financial Services Firm5%
REVIEWERS
Comms Service Provider11%
Local Government9%
Government7%
Manufacturing Company7%
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider17%
Financial Services Firm5%
Government4%
Company Size
REVIEWERS
Small Business70%
Midsize Enterprise30%
REVIEWERS
Small Business18%
Midsize Enterprise19%
Large Enterprise63%
Find out what your peers are saying about Freshdesk vs. Oracle E-Business Suite and other solutions. Updated: September 2021.
533,285 professionals have used our research since 2012.

Freshdesk is ranked 3rd in Field Service Management with 2 reviews while Oracle E-Business Suite is ranked 1st in Field Service Management with 23 reviews. Freshdesk is rated 9.6, while Oracle E-Business Suite is rated 7.6. The top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". On the other hand, the top reviewer of Oracle E-Business Suite writes "Highly scalable: Supports scale-out architecture". Freshdesk is most compared with ServiceNow, JIRA Service Management, Microsoft Dynamics CRM, Zendesk Guide and Jira, whereas Oracle E-Business Suite is most compared with JD Edwards EnterpriseOne, PeopleSoft, Oracle ERP Cloud, Oracle HCM Cloud and SAP ERP. See our Freshdesk vs. Oracle E-Business Suite report.

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We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.