Freshdesk vs Oracle Sales Cloud

Freshdesk is ranked 5th in CRM Customer Engagement Centers with 2 reviews vs Oracle Sales Cloud which is ranked 6th in CRM Customer Engagement Centers with 1 review. The top reviewer of Freshdesk writes "Freshdesk can be accessed from anywhere where an internet connection is available". The top reviewer of Oracle Sales Cloud writes "Our client is using the application composers to deliver an inbuilt quoting metric, but a multiple BU Setup feature is missing and Leads and Opportunities Forms should be versatile". Freshdesk is most compared with JIRA Service Desk, Zendesk and JIRA. Oracle Sales Cloud is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud and SugarCRM.
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Quotes From Members Comparing Freshdesk vs Oracle Sales Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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287,901 professionals have used our research since 2012.
Ranking
RANKING
Views
5,831
Comparisons
2,473
Reviews
2
Followers
500
Avg. Rating
9.5
Views
1,725
Comparisons
870
Reviews
1
Followers
239
Avg. Rating
10.0
Top Comparisons
Top Comparisons
Compared 11% of the time.
Compared 8% of the time.
Compared 8% of the time.
See more Freshdesk competitors »
Compared 6% of the time.
See more Oracle Sales Cloud competitors »
Website/Video
Website/VideoFreshworks
Oracle
Overview
OverviewFreshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

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Sample Customers
Sample CustomersHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberBatesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Top Industries
Top Industries
VISITORS READING REVIEWS
Software R&D Company
19%
Manufacturing Company
13%
Retailer
13%
Financial Services Firm
9%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
75%
Midsize Enterprise
25%
VISITORS READING REVIEWS
Small Business
52%
Midsize Enterprise
28%
Large Enterprise
20%
No Data Available
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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