Freshdesk vs. Oracle Sales Cloud

As of March 2019, Freshdesk is ranked 5th in CRM Customer Engagement Centers with 1 review vs Oracle Sales Cloud which is ranked 8th in CRM Customer Engagement Centers. The top reviewer of Freshdesk writes "We're able to respond to customer inquiries much faster and with better information". Freshdesk is most compared with JIRA Service Desk, Freshservice and Zendesk. Oracle Sales Cloud is most compared with Microsoft Dynamics CRM, Oracle Service Cloud and Siebel CRM.
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Freshdesk Logo
6,718 views|2,115 comparisons
Oracle Sales Cloud Logo
1,908 views|554 comparisons
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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
325,085 professionals have used our research since 2012.
Ranking
Views
6,718
Comparisons
2,115
Reviews
1
Followers
292
Avg. Rating
10.0
Views
1,908
Comparisons
554
Reviews
1
Followers
150
Avg. Rating
10.0
Top Comparisons
Compared 16% of the time.
Compared 16% of the time.
Compared 15% of the time.
Compared 14% of the time.
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Freshworks
Oracle
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberBatesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
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