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Compare Freshdesk vs. ProProfs Knowledge Base

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Freshdesk Logo
2,070 views|1,698 comparisons
ProProfs Knowledge Base Logo
99 views|71 comparisons
Top Review
Find out what your peers are saying about Freshdesk vs. ProProfs Knowledge Base and other solutions. Updated: September 2021.
541,108 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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541,108 professionals have used our research since 2012.
Questions from the Community
Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
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Ranking
Views
2,070
Comparisons
1,698
Reviews
2
Average Words per Review
682
Rating
9.5
Views
99
Comparisons
71
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

ProProfs Knowledge Base software is a powerful tool for businesses to create an online FAQ and instantly share knowledge with employees and customers. The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets.

Similarly, companies can create a private online knowledgebase to share and maximize employee knowledge. The private knowledgebase can be embedded on the company’s website and used to share relevant company policies, HR procedures and know-hows with employees and stakeholders. ProProfs Knowledge Base is the perfect tool to gather business intelligence as well as provide a complete solution to pre and post training processes.

With ProProfs: “Never answer the same questions again!”

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Touro College, Nebraska Department of Human and Health Services
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider18%
Energy/Utilities Company6%
Government5%
No Data Available
Company Size
REVIEWERS
Small Business70%
Midsize Enterprise30%
No Data Available
Find out what your peers are saying about Freshdesk vs. ProProfs Knowledge Base and other solutions. Updated: September 2021.
541,108 professionals have used our research since 2012.

Freshdesk is ranked 3rd in Knowledge Management Software with 2 reviews while ProProfs Knowledge Base is ranked 12th in Knowledge Management Software. Freshdesk is rated 9.6, while ProProfs Knowledge Base is rated 0.0. The top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and ManageEngine ServiceDesk Plus, whereas ProProfs Knowledge Base is most compared with .

See our list of best Knowledge Management Software vendors.

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.