We performed a comparison between Freshdesk and ProProfs Knowledge Base based on real PeerSpot user reviews.
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Freshdesk is ranked 3rd in Knowledge Management Software with 27 reviews while ProProfs Knowledge Base is ranked 16th in Knowledge Management Software. Freshdesk is rated 8.4, while ProProfs Knowledge Base is rated 9.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of ProProfs Knowledge Base writes "It provides advanced authoring, enterprise security, and workflow approval". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas ProProfs Knowledge Base is most compared with Document360.
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