We performed a comparison between Freshdesk and SAP Digital for Customer Engagement [EOL] based on real PeerSpot user reviews.
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Freshdesk is ranked 1st in Customer Experience Management with 27 reviews while SAP Digital for Customer Engagement [EOL] doesn't meet the minimum requirements to be ranked in Customer Experience Management. Freshdesk is rated 8.4, while SAP Digital for Customer Engagement [EOL] is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas SAP Digital for Customer Engagement [EOL] is most compared with .
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.