Compare Freshdesk vs. SCSM
Freshdesk is ranked 25th in Help Desk Software while SCSM is ranked 5th in Help Desk Software with 9 reviews. Freshdesk is rated 0, while SCSM is rated 6.8. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". Freshdesk is most compared with ServiceNow, JIRA Service Desk and Freshservice, whereas SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus.
Most Helpful Review | |
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Information Not Available | Licensing can be complex and confusing. It is an expensive solution. It is a lower price vs. other things on the market. |
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Ranking  | |
Views 2,878 Comparisons 2,305 Reviews 0 Average Words per Review 0 Avg. Rating N/A | Views 3,017 Comparisons 2,068 Reviews 9 Average Words per Review 747 Avg. Rating 6.8 |
Top Comparisons | |
 Compared 21% of the time.  Compared 19% of the time.  Compared 9% of the time. | Compared 45% of the time. Compared 16% of the time.  Compared 15% of the time. |
Also Known As | |
| System Center Service Manager | |
Learn | |
| Freshworks | Microsoft |
Overview | |
| Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. | System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. |
Offer | |
Learn more about Freshdesk | Learn more about SCSM |
Sample Customers | |
| Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember | Fibabanka, UMC Health System |
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
397,983 professionals have used our research since 2012.
See also Freshdesk Reviews, SCSM Reviews, and our list of Best Help Desk Software Companies.
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