Compare Freshdesk vs. SCSM
Most Helpful Review | |
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Information Not Available | "It is an expensive solution." "Licensing can be complex and confusing." "The price should be lower." |
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Questions from the Community | |
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect. Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more » Top Answer: We primarily use the solution for issue ticketing. | Top Answer: The most requested feature from our customers is the helpdesk ticketing system. Top Answer: The solution does charge for add-ons and third party installations most of the time. Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable. |
Ranking  | |
Views 2,501 Comparisons 2,070 Reviews 1 Average Words per Review 297 Rating 10.0 | Views 2,962 Comparisons 1,728 Reviews 12 Average Words per Review 706 Rating 6.7 |
Popular Comparisons | |
 Compared 22% of the time.  Compared 17% of the time.  Compared 6% of the time. Compared 4% of the time.  Compared 3% of the time. | Compared 50% of the time.  Compared 15% of the time. Compared 11% of the time.  Compared 5% of the time.  Compared 3% of the time. |
Also Known As | |
| System Center Service Manager | |
Learn | |
| Freshworks | Microsoft |
Overview | |
| Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. | System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. |
Offer | |
Learn more about Freshdesk | Learn more about SCSM |
Sample Customers | |
| Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember | Fibabanka, UMC Health System |
Top Industries | |
Computer Software Company28% Comms Service Provider14% Retailer11% Educational Organization6% | Computer Software Company23% Government15% Comms Service Provider12% Construction Company7% |
Company Size | |
Small Business67% Midsize Enterprise33% | Small Business38% Midsize Enterprise38% Large Enterprise23% |
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: December 2020.
454,950 professionals have used our research since 2012.
Freshdesk is ranked 13th in Help Desk Software with 1 review while SCSM is ranked 5th in Help Desk Software with 12 reviews. Freshdesk is rated 10.0, while SCSM is rated 6.6. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, Atlassian Confluence and Oracle Service Cloud, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BeyondTrust Remote Support and Clarity SM.
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