We performed a comparison between Freshdesk and Shoutlet based on real PeerSpot user reviews.
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Freshdesk is ranked 1st in Customer Experience Management with 27 reviews while Shoutlet is ranked 16th in Social CRM. Freshdesk is rated 8.4, while Shoutlet is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, BMC Helix ITSM and ManageEngine ServiceDesk Plus, whereas Shoutlet is most compared with .
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.