Compare Freshdesk vs. Sitecore Customer Engagement Platform

Freshdesk is ranked 3rd in Customer Experience Management while Sitecore Customer Engagement Platform is ranked 9th in Customer Experience Management. Freshdesk is rated 0, while Sitecore Customer Engagement Platform is rated 0. On the other hand, Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas Sitecore Customer Engagement Platform is most compared with IBM Watson Real-Time Personalization and IBM Watson Customer Experience Analytics.
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Ranking
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2,959
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2,338
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0
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0
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Views
200
Comparisons
160
Reviews
0
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0
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Top Comparisons
Compared 20% of the time.
Compared 20% of the time.
Compared 13% of the time.
Also Known As
Customer Engagement Platform
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Freshworks
Sitecore
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
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Learn more about Freshdesk
Learn more about Sitecore Customer Engagement Platform
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberVillage Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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