We performed a comparison between Dameware Remote Support and Freshdesk based on real PeerSpot user reviews.
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Dameware Remote Support is ranked 26th in Remote Access while Freshdesk is ranked 1st in Customer Experience Management with 27 reviews. Dameware Remote Support is rated 8.6, while Freshdesk is rated 8.4. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM.
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