Compare Freshdesk vs. TeamViewer Servicecamp

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Freshdesk Logo
2,102 views|1,695 comparisons
TeamViewer Servicecamp Logo
603 views|191 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
509,820 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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Questions from the Community
Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
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Ranking
11th
out of 56 in Help Desk Software
Views
2,102
Comparisons
1,695
Reviews
2
Average Words per Review
682
Rating
9.5
34th
out of 56 in Help Desk Software
Views
603
Comparisons
191
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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TeamViewer
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
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Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider20%
Energy/Utilities Company7%
Retailer6%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company25%
Government10%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business70%
Midsize Enterprise30%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
509,820 professionals have used our research since 2012.

Freshdesk is ranked 11th in Help Desk Software with 2 reviews while TeamViewer Servicecamp is ranked 34th in Help Desk Software. Freshdesk is rated 9.6, while TeamViewer Servicecamp is rated 0.0. The top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Management, Microsoft Dynamics CRM, Jira and Oracle Service Cloud, whereas TeamViewer Servicecamp is most compared with Zendesk Guide and ManageEngine ServiceDesk Plus.

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