Freshdesk vs. TOPdesk Comparison - UPDATED 2018

28824

Freshdesk

Read 2 Freshdesk reviews.

29427

TOPdesk

32614

Null Product

Most Helpful Review

Harshit Pahuja

Business Development Executive at Overcart

We're able to respond to customer inquiries much faster and with better information.

We're able to respond to customer inquiries much faster and with better information.

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Quotes From Members Comparing Freshdesk vs. TOPdesk

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See Which Vendors Are Best For You Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. See Recommendations 305,918 professionals have used our research since 2012.
Ranking
9th out of 43 In Help Desk Software Views 6,286 Comparisons 2,142 Reviews 2 Followers 295 Avg. Rating 9.5	23rd out of 43 In Help Desk Software Views 2,916 Comparisons 1,666 Reviews 0 Followers 200 Avg. Rating N/A	Unranked In Help Desk Software
Top Comparisons
JIRA Service Desk vs. Freshdesk Compared 11% of the time. Zendesk vs. Freshdesk Compared 9% of the time. JIRA vs. Freshdesk Compared 8% of the time. See more Freshdesk competitors »	JIRA Service Desk vs. TOPdesk Compared 27% of the time. ServiceNow vs. TOPdesk Compared 16% of the time. Zendesk vs. TOPdesk Compared 14% of the time. See more TOPdesk competitors »	Veeam Backup & Replication vs. Null Product Compared 39% of the time. Zerto Virtual Replication vs. Null Product Compared 32% of the time. Fortinet FortiGate vs. Null Product Compared 29% of the time.
Learn how it works
Freshworks	TOPdesk	Null Vendor Video Not Available
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.	Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS	Information Not Available
OFFER
Learn more about Freshdesk Learn More	Learn more about TOPdesk Learn More	Learn more about Null Product Learn More
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember	City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.	Information Not Available
Top Industries
VISITORS READING REVIEWS Software R&D Company 19% Manufacturing Company 13% Retailer 13% Financial Services Firm 9%	No Data Available	No Data Available
Company Size
REVIEWERS Small Business 75% Midsize Enterprise 25% VISITORS READING REVIEWS Small Business 52% Midsize Enterprise 28% Large Enterprise 20%	No Data Available	No Data Available

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