Freshdesk vs. TOPdesk

Freshdesk is ranked 9th in Help Desk Software with 2 reviews vs TOPdesk which is ranked 23rd in Help Desk Software. The top reviewer of Freshdesk writes "Freshdesk can be accessed from anywhere where an internet connection is available". Freshdesk is most compared with JIRA Service Desk, Zendesk and JIRA. TOPdesk is most compared with JIRA Service Desk, ServiceNow and Zendesk.
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305,918 professionals have used our research since 2012.
Ranking
Views
6,286
Comparisons
2,142
Reviews
2
Followers
295
Avg. Rating
9.5
Views
2,916
Comparisons
1,666
Reviews
0
Followers
200
Avg. Rating
N/A
Unranked
In Help Desk Software
Top Comparisons
Compared 11% of the time.
Compared 9% of the time.
Compared 8% of the time.
See more Freshdesk competitors »
Compared 27% of the time.
Compared 16% of the time.
Compared 14% of the time.
See more TOPdesk competitors »
Compared 29% of the time.
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Freshworks
TOPdesk
Null Vendor
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
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Top Industries
VISITORS READING REVIEWS
Software R&D Company
19%
Manufacturing Company
13%
Retailer
13%
Financial Services Firm
9%
No Data Available
No Data Available
Company Size
REVIEWERS
Small Business
75%
Midsize Enterprise
25%
VISITORS READING REVIEWS
Small Business
52%
Midsize Enterprise
28%
Large Enterprise
20%
No Data Available
No Data Available
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305,918 professionals have used our research since 2012.
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