Compare Freshdesk vs. TOPdesk

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Freshdesk Logo
2,501 views|2,070 comparisons
TOPdesk Logo
1,729 views|1,323 comparisons
Most Helpful Review
Use Freshdesk? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
456,719 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The organization that is possible with other departments is the solution's most valuable aspect."

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"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.""When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.""Its ITSM approach is quite useful.""The most valuable feature of this solution is the incident management module."

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Cons
"Technical support is not the best. It could be much, much better and offer better support to users."

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"An operator is also a user but requires creating two different records.""This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.""The solution's change management could be better.""Change management implementation, facility management, and making reservations on assets can be improved."

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Pricing and Cost Advice
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"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.""Compared to other products in this segment, I think that they are priced well and not too expensive."

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Questions from the Community
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect.
Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more »
Top Answer: We primarily use the solution for issue ticketing.
Top Answer: Its ITSM approach is quite useful.
Top Answer: The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping everything up to… more »
Top Answer: The solution's change management module could be better. The fact that it's very modular is causing headaches when working with reporting. We've found that many clients who use the solution need to… more »
Ranking
13th
out of 53 in Help Desk Software
Views
2,501
Comparisons
2,070
Reviews
1
Average Words per Review
297
Rating
10.0
18th
out of 53 in Help Desk Software
Views
1,729
Comparisons
1,323
Reviews
4
Average Words per Review
358
Rating
8.3
Popular Comparisons
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Learn
Freshworks
TOPdesk
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about Freshdesk
Learn more about TOPdesk
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider14%
Retailer9%
Energy/Utilities Company8%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider17%
Government6%
Real Estate/Law Firm4%
Company Size
REVIEWERS
Small Business67%
Midsize Enterprise33%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
456,719 professionals have used our research since 2012.

Freshdesk is ranked 13th in Help Desk Software with 1 review while TOPdesk is ranked 18th in Help Desk Software with 4 reviews. Freshdesk is rated 10.0, while TOPdesk is rated 8.2. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM and Atlassian Confluence, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk, Zendesk Guide, ManageEngine ServiceDesk Plus and Device42.

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