We performed a comparison between Freshdesk and Vision Helpdesk based on real PeerSpot user reviews.
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Freshdesk is ranked 6th in Help Desk Software with 27 reviews while Vision Helpdesk is ranked 38th in Help Desk Software. Freshdesk is rated 8.4, while Vision Helpdesk is rated 10.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of Vision Helpdesk writes "The multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.
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