Compare Freshdesk vs. Zendesk

Freshdesk is ranked 21st in Help Desk Software while Zendesk is ranked 17th in Help Desk Software. Freshdesk is rated 0, while Zendesk is rated 0. On the other hand, Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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Freshdesk Logo
2,992 views|2,337 comparisons
Zendesk Logo
5,225 views|4,103 comparisons
Ranking
21st
out of 44 in Help Desk Software
Views
2,992
Comparisons
2,337
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
17th
out of 44 in Help Desk Software
Views
5,225
Comparisons
4,103
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,239 professionals have used our research since 2012.
Top Comparisons
Compared 20% of the time.
Compared 17% of the time.
Compared 14% of the time.
Compared 46% of the time.
Compared 8% of the time.
Compared 7% of the time.
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Freshworks
Zendesk
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,239 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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