Freshsales vs HootSuite comparison

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Freshworks Logo
442 views|269 comparisons
HootSuite Logo
330 views|240 comparisons
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.""Freshsales is user-friendly, scalable and stable.""I like Freshsales because it's integrated with Shopify which we use to host our website.""The solution is a low-cost CRM product compared to other CRM alternatives.""One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

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"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts.""The main improvement HootSuite offers is allowing my organization to run social media campaigns.""It has a social media presence outside of the hours people are able to devote to an organization."

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Cons
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports.""The price of this solution could be improved as well as the reporting functionality.""It lacks customizability for complex and larger use cases.""We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days.""The solution needs to improve the user experience and leads capture."

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"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet.""The company should reduce the pricing to make it easier for companies to deploy to larger social teams."

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Pricing and Cost Advice
  • "The price for this solution is good in general, but in Brazil we do pay additional taxes."
  • "The basic price is affordable. The add ons are expensive."
  • "Freshsales is an economical product."
  • More Freshsales Pricing and Cost Advice →

  • "​I have only used the free versions.​"
  • More HootSuite Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
    Top Answer:The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a… more »
    Top Answer:I use the solution to manage my sales pipeline.
    Top Answer:HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts.
    Top Answer:The key features of the product are available just in the enterprise versions. In the normal paid versions, competitive benchmarking is limited to two competitors. Team and Productivity ratings also… more »
    Top Answer:We use HootSuite to manage our social media, including regular posts, advertising campaigns, and responding to messages. The product allows the users to add all the social accounts on a company on one… more »
    Ranking
    20th
    out of 167 in CRM
    Views
    442
    Comparisons
    269
    Reviews
    5
    Average Words per Review
    333
    Rating
    7.8
    3rd
    out of 34 in Social CRM
    Views
    330
    Comparisons
    240
    Reviews
    1
    Average Words per Review
    428
    Rating
    10.0
    Comparisons
    monday.com logo
    Compared 49% of the time.
    Apollo.io logo
    Compared 21% of the time.
    Blackbaud CRM logo
    Compared 15% of the time.
    Pipedrive logo
    Compared 15% of the time.
    Sprinklr logo
    Compared 60% of the time.
    Brandwatch logo
    Compared 21% of the time.
    Sprout Social logo
    Compared 19% of the time.
    Learn More
    Overview

    Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    Hootsuite is a social media management platform that allows organizations to efficiently manage and analyze their social media presence. Its primary use case is to streamline social media marketing efforts by providing a centralized dashboard for scheduling, publishing, and monitoring content across multiple social media platforms.

    The most valuable functionality of Hootsuite is its ability to schedule and publish posts in advance, saving time and effort for organizations. With its intuitive interface, users can easily create and schedule content for various social media channels, ensuring consistent and timely messaging. Additionally, Hootsuite's content calendar provides a comprehensive overview of scheduled posts, allowing users to plan and organize their social media strategy effectively.

    Hootsuite also offers powerful monitoring and analytics features, enabling organizations to track and measure the impact of their social media efforts. Users can monitor mentions, comments, and messages across different platforms, allowing for quick and efficient engagement with their audience. The analytics dashboard provides valuable insights into key metrics such as reach, engagement, and audience demographics, helping organizations make data-driven decisions to optimize their social media strategy.

    Hootsuite helps organizations streamline their social media management, saving time and resources. By providing a centralized platform for scheduling, publishing, and monitoring content, it ensures consistent messaging and efficient engagement with the audience. The robust analytics capabilities further enable organizations to measure the effectiveness of their social media efforts and make informed decisions to drive better results. Hootsuite is a social relationship platform for businesses and organizations to collaboratively execute campaigns across social networks such as Twitter, Facebook, LinkedIn, and Google+ Pages from one secure, web-based dashboard. Advanced functionality includes tools for audience engagement, team collaboration, account security, and comprehensive analytics for end-to-end measurement and reporting.

    Sample Customers
    Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
    Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company28%
    Financial Services Firm10%
    Government9%
    Educational Organization9%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Manufacturing Company11%
    Healthcare Company10%
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise72%

    Freshsales is ranked 20th in CRM with 5 reviews while HootSuite is ranked 3rd in Social CRM with 5 reviews. Freshsales is rated 7.8, while HootSuite is rated 8.8. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of HootSuite writes "Good customization and social media management with helpful AI capabilities". Freshsales is most compared with monday.com, Apollo.io, Blackbaud CRM and Pipedrive, whereas HootSuite is most compared with Sprinklr, Brandwatch and Sprout Social.

    See our list of best Social CRM vendors.

    We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.