"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Freshsales is user-friendly, scalable and stable."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"It has a social media presence outside of the hours people are able to devote to an organization."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The price of this solution could be improved as well as the reporting functionality."
"It lacks customizability for complex and larger use cases."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The solution needs to improve the user experience and leads capture."
"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
Freshsales is ranked 20th in CRM with 5 reviews while HootSuite is ranked 3rd in Social CRM with 5 reviews. Freshsales is rated 7.8, while HootSuite is rated 8.8. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of HootSuite writes "Good customization and social media management with helpful AI capabilities". Freshsales is most compared with monday.com, Apollo.io, Blackbaud CRM and Pipedrive, whereas HootSuite is most compared with Sprinklr, Brandwatch and Sprout Social.
See our list of best Social CRM vendors.
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.