We performed a comparison between Freshsales and Intercom based on real PeerSpot user reviews.
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Freshsales is ranked 20th in CRM with 5 reviews while Intercom is ranked 8th in Social CRM. Freshsales is rated 7.8, while Intercom is rated 0.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, Freshsales is most compared with monday.com, Blackbaud CRM and Apollo.io, whereas Intercom is most compared with Sprinklr.
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We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.