Freshsales vs Intercom comparison

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Freshworks Logo
445 views|273 comparisons
100% willing to recommend
Intercom Logo
107 views|77 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshsales and Intercom based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Sprinklr, HootSuite and others in Social CRM.
To learn more, read our detailed Social CRM Report (Updated: March 2024).
768,415 professionals have used our research since 2012.
Featured Review
Karan Singh
Use Intercom?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price for this solution is good in general, but in Brazil we do pay additional taxes."
  • "The basic price is affordable. The add ons are expensive."
  • "Freshsales is an economical product."
  • More Freshsales Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
    Top Answer:The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a… more »
    Top Answer:I use the solution to manage my sales pipeline.
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    Ranking
    20th
    out of 169 in CRM
    Views
    445
    Comparisons
    273
    Reviews
    5
    Average Words per Review
    333
    Rating
    7.8
    8th
    out of 34 in Social CRM
    Views
    107
    Comparisons
    77
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview

    Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    Intercom is a powerful customer messaging platform that enables organizations to effectively communicate with their customers at every stage of the customer lifecycle. Its primary use case is to facilitate personalized and real-time conversations between businesses and their customers.


    The most valuable functionality of Intercom is its ability to centralize all customer communication channels into one platform. It allows businesses to engage with their customers through various channels like live chat, email, and social media, ensuring a seamless and consistent experience across all touchpoints.

    Intercom's key features include automated messaging, chatbots, and customer segmentation. Automated messaging enables businesses to send targeted messages to specific customer segments based on their behavior or attributes. Chatbots help automate routine tasks and provide instant responses to customer queries, improving efficiency and reducing response times. Customer segmentation allows businesses to tailor their messaging and offers based on customer preferences, increasing engagement and conversion rates.

    Intercom helps organizations in several ways. Firstly, it enhances customer satisfaction by providing quick and personalized responses to their queries, leading to improved customer loyalty and retention. Secondly, it streamlines customer support operations by automating repetitive tasks, freeing up agents to focus on more complex issues. Thirdly, it enables businesses to proactively engage with customers, nurturing leads and driving conversions. Lastly, Intercom provides valuable insights and analytics on customer behavior, enabling businesses to make data-driven decisions and optimize their customer communication strategies.
    Sample Customers
    Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
    Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm10%
    Government9%
    Educational Organization9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    No Data Available
    Buyer's Guide
    Social CRM
    March 2024
    Find out what your peers are saying about Salesforce, Sprinklr, HootSuite and others in Social CRM. Updated: March 2024.
    768,415 professionals have used our research since 2012.

    Freshsales is ranked 20th in CRM with 5 reviews while Intercom is ranked 8th in Social CRM. Freshsales is rated 7.8, while Intercom is rated 0.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, Freshsales is most compared with monday.com, Blackbaud CRM and Apollo.io, whereas Intercom is most compared with Sprinklr.

    See our list of best Social CRM vendors.

    We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.