Compare Freshsales vs. Intercom

Freshsales is ranked 7th in Social CRM while Intercom is ranked 13th in Social CRM. Freshsales is rated 0, while Intercom is rated 0. On the other hand, Freshsales is most compared with Zoho CRM, Pipedrive and Salesforce Sales Cloud, whereas Intercom is most compared with Freshdesk.
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Freshsales Logo
557 views|494 comparisons
Intercom Logo
150 views|104 comparisons
Ranking
7th
out of 27 in Social CRM
Views
557
Comparisons
494
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
13th
out of 27 in Social CRM
Views
150
Comparisons
104
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 55% of the time.
Compared 19% of the time.
Compared 15% of the time.
Compared 100% of the time.
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Freshworks
Intercom
Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Intercom Social CRM product is composed of:

  • Respond- Manages conversations with leads and customers at scale. It assigns, replies to, and closes conversations across your website, in your apps, email, and social.
  • Engage- Sends targeted messages to the right people at the right time and encourage leads & customers to take action with targeted email, push, and in-app messages triggered by time or behavior.
  • Educate- Create, organize, and publish help articles and help people get answers to their questions and get started with your app.
Offer
Learn more about Freshsales
Learn more about Intercom
Sample Customers
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa, Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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