Freshsales vs NetSuite CRM+ comparison

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442 views|269 comparisons
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348 views|212 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshsales and NetSuite CRM+ based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Freshsales vs. NetSuite CRM+ Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Freshsales is user-friendly, scalable and stable.""Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.""I like Freshsales because it's integrated with Shopify which we use to host our website.""The solution is a low-cost CRM product compared to other CRM alternatives.""One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

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"The feature that has been most effective in improving sales performance is its alignment with the ordering team.""We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce.""Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations.""NetSuite CRM+ helps us provide customer support and track schedules for field service."

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Cons
"The solution needs to improve the user experience and leads capture.""It lacks customizability for complex and larger use cases.""The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports.""The price of this solution could be improved as well as the reporting functionality.""We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

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"The product or service could be improved by incorporating AI functionality to provide intuitive assistance.""NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians.""The product needs to improve the warehouse management feature.""What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

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Pricing and Cost Advice
  • "The price for this solution is good in general, but in Brazil we do pay additional taxes."
  • "The basic price is affordable. The add ons are expensive."
  • "Freshsales is an economical product."
  • More Freshsales Pricing and Cost Advice →

  • "Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
  • "It ultimately depends on the features and functionalities required for your specific use case."
  • More NetSuite CRM+ Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
    Top Answer:The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a… more »
    Top Answer:I use the solution to manage my sales pipeline.
    Top Answer:NetSuite CRM+ helps us provide customer support and track schedules for field service.
    Top Answer:NetSuite CRM+ is bundled with NetSuite's standard package. We pay additional charges for online or home support.
    Top Answer:NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians.
    Ranking
    20th
    out of 167 in CRM
    Views
    442
    Comparisons
    269
    Reviews
    5
    Average Words per Review
    333
    Rating
    7.8
    39th
    out of 167 in CRM
    Views
    348
    Comparisons
    212
    Reviews
    2
    Average Words per Review
    202
    Rating
    6.5
    Comparisons
    Learn More
    Overview

    Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.
    Sample Customers
    Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
    2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company28%
    Financial Services Firm10%
    Government9%
    Educational Organization9%
    VISITORS READING REVIEWS
    Educational Organization13%
    Computer Software Company10%
    University10%
    Real Estate/Law Firm9%
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise10%
    Large Enterprise53%
    Buyer's Guide
    Freshsales vs. NetSuite CRM+
    March 2024
    Find out what your peers are saying about Freshsales vs. NetSuite CRM+ and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Freshsales is ranked 20th in CRM with 5 reviews while NetSuite CRM+ is ranked 39th in CRM with 4 reviews. Freshsales is rated 7.8, while NetSuite CRM+ is rated 7.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". Freshsales is most compared with monday.com, Apollo.io, Blackbaud CRM and Pipedrive, whereas NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales. See our Freshsales vs. NetSuite CRM+ report.

    See our list of best CRM vendors and best Opportunity Management vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.