We performed a comparison between Freshsales and Salesforce Marketing Cloud based on real PeerSpot user reviews.
Find out in this report how the two Social CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Freshsales is user-friendly, scalable and stable."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Salesforce allows for the integration of different data sources."
"The most valuable feature of Salesforce Marketing Cloud is the ability to sell the products we have made to customers. Overall the solution is very useful for business."
"Marketing Cloud has improved our productivity and our team enjoy using it."
"The ability to automate processes is one of the most valuable features of Salesforce. This sets it part from other systems. We use the journey builder to design a fully automated journey."
"It is a great solution. I like its stability, scalability, and performance."
"The most valuable features of Salesforce are the automation and the ability to create dashboards which provide a wider picture of what is going on."
"Offers many great features and is intuitive."
"The most valuable of Salesforce Marketing Cloud is seeing the customer's journey."
"The price of this solution could be improved as well as the reporting functionality."
"The solution needs to improve the user experience and leads capture."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"It lacks customizability for complex and larger use cases."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It's a very good solution, but the way the prices are structured is not always good, and I feel like that is a problem."
"Managing large volumes of data takes too long."
"We would like an improvement to the 'Einstein Engagement Frequency'; the optimal range of emails that our subscribers will engage with."
"Marketing Cloud's forecasting could be improved."
"There could be easier tools to configure the product and to create landing pages to better handle large data sets."
"We need a development environment for Marketing Cloud. Currently, there is no development environment for this solution. Other Salesforce products, such as Sales and Service Cloud, have a development environment in which the developers can do some things and then post them in production. Currently, everything happens in the production for Marketing Cloud. There is only one environment, and the developers and the end-users have to work in the same environment, which seems to be challenging. If Salesforce can bring a developer environment for Marketing Cloud, it will be good."
"The product could use a little bit of BI in the sense of rule-based building."
"Salesforce Marketing Cloud is expensive. The email functionality should be more modern and user-friendly."
Freshsales is ranked 20th in CRM with 5 reviews while Salesforce Marketing Cloud is ranked 1st in Social CRM with 49 reviews. Freshsales is rated 7.8, while Salesforce Marketing Cloud is rated 8.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Salesforce Marketing Cloud writes "Easy to deploy, stable, and scalable". Freshsales is most compared with monday.com, Apollo.io, Blackbaud CRM and Pipedrive, whereas Salesforce Marketing Cloud is most compared with Marketo, Oracle Eloqua, HubSpot Marketing Hub, Amazon Pinpoint and SAP Marketing Cloud. See our Freshsales vs. Salesforce Marketing Cloud report.
See our list of best Social CRM vendors.
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.