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Compare Freshsales vs. Salesforce Sales Cloud

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Top Review
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM. Updated: October 2021.
540,694 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM solutions are best for your needs.
540,694 professionals have used our research since 2012.
Ranking
16th
out of 66 in CRM
Views
509
Comparisons
453
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 66 in CRM
Views
3,514
Comparisons
2,861
Reviews
2
Average Words per Review
360
Rating
7.0
Comparisons
Also Known As
Sales Cloud, SFDC, Salesforce
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Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Offer
Learn more about Freshsales
Learn more about Salesforce Sales Cloud
Sample Customers
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider12%
Healthcare Company6%
Energy/Utilities Company6%
REVIEWERS
Computer Software Company16%
Financial Services Firm11%
Healthcare Company11%
Cloud Provider11%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider17%
Energy/Utilities Company5%
Financial Services Firm4%
Company Size
No Data Available
REVIEWERS
Small Business64%
Midsize Enterprise18%
Large Enterprise18%
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM. Updated: October 2021.
540,694 professionals have used our research since 2012.

Freshsales is ranked 16th in CRM while Salesforce Sales Cloud is ranked 2nd in CRM with 2 reviews. Freshsales is rated 0.0, while Salesforce Sales Cloud is rated 7.0. On the other hand, the top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". Freshsales is most compared with LeadSquared, Zoho CRM, Zendesk Sell and Microsoft Dynamics CRM, whereas Salesforce Sales Cloud is most compared with Vlocity, Camunda Platform, Pega Robotic Process Automation, Oracle E-Business Suite and Siebel CRM.

See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.