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Compare Freshsales vs. Sprinklr

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Freshsales Logo
509 views|453 comparisons
Sprinklr Logo
903 views|769 comparisons
Ranking
16th
out of 66 in CRM
Views
509
Comparisons
453
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 24 in Social CRM
Views
903
Comparisons
769
Reviews
0
Average Words per Review
0
Rating
N/A
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM. Updated: October 2021.
543,936 professionals have used our research since 2012.
Comparisons
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Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Sprinklr platform, grounded in Social Experience Core, unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences. With the end to-end functionality of the Sprinklr platform - from listening to moderation to advertising, analytics, and more - all customer-facing teams use the same virtual workspace. The Sprinklr platform is built on a single code base, so from its very inception, it was created to have everything work together. Sprinklr is an open platform that connects to legacy systems like Marketo, Salesforce, and Nexgate. Its architecture supports thousands of users, dozens of teams, and the complexity of running 20+ social channels. Grounded in the Social Experience Core, Sprinklr platform provides fundamental step in creating seamless, relevant, and scalable customer experiencesprovide an extensive, unified system to manage your social media program on an enterprise level.
Offer
Learn more about Freshsales
Learn more about Sprinklr
Sample Customers
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Top Industries
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider11%
Energy/Utilities Company7%
Healthcare Company6%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider13%
Financial Services Firm8%
Manufacturing Company7%
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM. Updated: October 2021.
543,936 professionals have used our research since 2012.

Freshsales is ranked 16th in CRM while Sprinklr is ranked 2nd in Social CRM. Freshsales is rated 0.0, while Sprinklr is rated 0.0. On the other hand, Freshsales is most compared with LeadSquared, Zoho CRM, Zendesk Sell, Microsoft Dynamics CRM and Salesforce Sales Cloud, whereas Sprinklr is most compared with Sprout Social, Salesforce Marketing Cloud, Sitecore Experience Platform, HootSuite and Khoros Care.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.