We performed a comparison between Freshsales and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is user-friendly, scalable and stable."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"It is customizable. We have customized the CRM according to our needs."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"I am impressed with the product's information on customers."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"It lacks customizability for complex and larger use cases."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The price of this solution could be improved as well as the reporting functionality."
"The integration should be more user-friendly."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"Zoho could be more user friendly by improving the UI of the interface."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"Some of our clients could not develop their requirements using the product."
"Adding a new contract to the solution is quite complicated."
"The solution can improve by having a policy that allows us to integrate with the cloud."
Freshsales is ranked 20th in CRM with 5 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Freshsales is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Freshsales is most compared with monday.com and Blackbaud CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Freshsales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
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