Compare Freshservice vs. IBM Cloud App Management

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Turbonomic Logo
8,296 views|4,167 comparisons
Freshservice Logo
1,540 views|1,160 comparisons
IBM Cloud App Management Logo
55 views|37 comparisons
Top Review
Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: September 2021.
536,114 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does.""It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year.""I'm not involved in any of the billing, but my understanding is that is fairly expensive.""We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective.""When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for.""I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault.""It is an endpoint type license, which is fine. It is not overly expensive.""The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."

More Turbonomic Pricing and Cost Advice »

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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Questions from the Community
Top Answer: Pricing is pretty straightforward. We haven't seen any major increases in it. It's a flexible model. There aren't… more »
Top Answer: The GUI and policy creation have room for improvement. There should be a better view of some of the numbers that are… more »
Top Answer: We do vMotion through VMware. We let Turbonomic control our vMotion. We do server rightsizing and capacity management… more »
Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line… more »
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Comparisons
Also Known As
VMTurbo Operations Manager
Flint
IBM Cloud App Manager
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Overview

Turbonomic, an IBM Company, provides Application Resource Management (ARM) software used by customers to assure application performance and governance by dynamically resourcing applications across hybrid and multicloud environments. Turbonomic Network Performance Management (NPM) provides modern monitoring and analytics solutions to help assure continuous network performance at scale across multivendor networks for enterprises, carriers and managed services providers.

For further information, please visit www.turbonomic.com

www.turbonomic.com/resources/case-studies

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Application management that gives SREs full application portability across multiple hybrid-cloud environments.

Offer
Learn more about Turbonomic
Learn more about Freshservice
Learn more about IBM Cloud App Management
Sample Customers
JPMorgan Chase, Bank of America, Citi, ANZ, Credit Suisse, State Street, Morningstar, VOYA, TPICAP, LPL Financial, Cisco, BMC, Hewlett Packard Enterprise, Agilysys, MetLife, Hiscox, Humana, Tokio Marine, Allscripts, SHARP, Providence St. Joseph Health, NBC Universal, pwc, KPMG, Wayfair, Carhartt, Tiffany & Co., UCLA, NASA, NIH
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
American Airlines, UBank, Bitly, Eurobits, Active International, Bison, Contextor, Constance Hotels, Resorts & Golf, Creval, Deloitte, ExxonMobil, FaceMe, FacePhi, Fitzsoft, Fuga Technologies, Guardio, Honeywell, Japanese airline, Jenzabar, KONE
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm13%
Manufacturing Company12%
Energy/Utilities Company7%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider20%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider18%
Healthcare Company6%
Media Company6%
No Data Available
Company Size
REVIEWERS
Small Business10%
Midsize Enterprise27%
Large Enterprise63%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise50%
Large Enterprise34%
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
No Data Available
Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: September 2021.
536,114 professionals have used our research since 2012.

Freshservice is ranked 8th in Cloud Management with 2 reviews while IBM Cloud App Management is ranked 64th in Cloud Management. Freshservice is rated 8.6, while IBM Cloud App Management is rated 0.0. The top reviewer of Freshservice writes "Easy to use and implement with a good user interface". On the other hand, Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management, whereas IBM Cloud App Management is most compared with .

See our list of best Cloud Management vendors.

We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.