Freshservice vs. IBM SmartCloud Control Desk

As of June 2019, Freshservice is ranked 21st in Help Desk Software with 2 reviews vs IBM SmartCloud Control Desk which is ranked 15th in Help Desk Software with 1 review. The top reviewer of Freshservice writes "The most valuable aspect of the solution is the user experience". The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk. IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy.
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Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
346,318 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It allowed the development team to concentrate on the client’s requirements instead.

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The most valuable are its flexibility and agility. It's quick to change it, to adapt it to your needs. That's the most important for us.

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Cons
The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents.

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It could use more facility or flexibility for reporting, and business intelligence in the tool.

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346,318 professionals have used our research since 2012.
Ranking
21st
out of 44 in Help Desk Software
Views
4,470
Comparisons
1,320
Reviews
1
Average Words per Review
241
Avg. Rating
6.0
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
Top Comparisons
Compared 28% of the time.
Compared 26% of the time.
Compared 10% of the time.
Also Known As
SmartCloud Control Desk
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Freshworks
IBM
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
Offer
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Try Freshservice for 21 days

Learn more about IBM SmartCloud Control Desk
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportSt Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
346,318 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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