We performed a comparison between Freshservice and JIRA Portfolio based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"There is a nice user interface."
"Freshservice's best feature is its user-friendliness."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"We found the initial setup to be very simple."
"Depending on the size of your organization, is pretty standard and useful."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Portfolio's most valuable features are that it's user-friendly and customer-centric."
"The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability."
"The most valuable feature is that it fits very well into an agile framework, and it is especially helpful with the planning aspects."
"Version management is the most valuable feature of JIRA Portfolio."
"The developers can simplify tasks and each one of them can undertake a task and then they continue with development. Our processes are more efficient and easier for our manager and developers to track them. Their work is more organized."
"The tool helps us achieve more within the stipulated timeline and budget."
"The initial setup is simple."
"Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company."
"Freshservice could improve the integration with Microsoft Outlook."
"A chat bot needs to be added to the portal."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The analytics could be better."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Not integrated with Google."
"We'd like better integration with other products."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Converting a task into an epic is very troublesome."
"If I get a feature but there is not a user story, and I want to know which epic it belongs to, it is really hard to figure out."
"This solution is not able to be integrated with other solutions because you have to upgrade it and pay for more licensing."
"With Jira, an issue that arises is the length of time it takes to show certain data."
"The initial setup could use improvement."
"n the next version I would like to see better reporting and safer plugins, as well as easier scalability."
"It's got kind of a steep learning curve."
"I think that front-end development is a little bit buggy in some cases. Some of the features take a while to respond and some need to be more clear."
Freshservice is ranked 10th in Project Management Software with 29 reviews while JIRA Portfolio is ranked 4th in Enterprise Agile Planning Tools with 46 reviews. Freshservice is rated 8.0, while JIRA Portfolio is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of JIRA Portfolio writes "Powerful, flexible solution with a bit of a learning curve". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas JIRA Portfolio is most compared with Jira Align, Oracle Primavera Portfolio Management, Adobe Workfront, Microsoft Project Server and Microsoft Azure DevOps. See our Freshservice vs. JIRA Portfolio report.
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