We performed a comparison between Freshservice and LiquidPlanner based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Asana and others in Project Management Software."It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"You can just register and within five to minute minutes, you are ready to go."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The overall functionality of the product is excellent."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The solution has been stable."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Its dashboards and reports are the most valuable. We are able to share these reports and other information with our leadership."
"Freshservice could improve the integration with Microsoft Outlook."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"It's hard to interact directly with the users themselves."
"The round robin ticketing feature that they have is not ideal."
"Freshservice could improve the delegation and workflow management features."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality."
Earn 20 points
Freshservice is ranked 10th in Project Management Software with 29 reviews while LiquidPlanner is ranked 35th in Project Management Software. Freshservice is rated 8.0, while LiquidPlanner is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of LiquidPlanner writes "Good for reporting, but a little rigorous in its methodology and not conducive to real project management". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas LiquidPlanner is most compared with .
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