We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Depending on the size of your organization, is pretty standard and useful."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It is a complete and all-rounded enterprise product. From a portfolio management perspective and an individual project management perspective, it is a corporate-wide project management product. It can be used for resource planning, financial planning, task planning, etc."
"It is very stable. I haven't had any kind of issues with it. It is also very scalable."
"I find the planning features the most valuable to me."
"The Gantt chart view is great."
"I like that I can change the task and include different resources related to the task."
"The setup is pretty simple."
"Being able to get a milestone schedule or a breakdown out of it is valuable. It can integrate into Visio, which is helpful."
"The most valuable feature of Microsoft Project is scheduling. The solution is useful on a daily basis."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The round robin ticketing feature that they have is not ideal."
"Not integrated with Google."
"Freshservice could improve the integration with Microsoft Outlook."
"The packaging of Microsoft Project Professional is pretty simple as a product. But, the end-to-end enterprise is complex."
"Its price can be improved."
"There are a few bugs that can affect the stability. This is typical of most applications."
"When you start getting into the more advanced features, it can become unstable. The more you use the advanced features, the more exposure you have to an unanticipated result. I think we need to add the Kanban Board capability to the product that would help them advance that board into the project management methodology that's being used in the industry today. Being able to depend on Scrum management is key."
"If Project had a better mechanism to allow those who are not the project manager to see their own work tasks, that would be of help or of value to us."
"Could be more user-friendly, and forecasting could be better."
"Once we commit our status, changing it is hard."
"The dashboard could be improved."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and HaloITSM, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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