We performed a comparison between Freshservice and Microsoft Project Server based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"You can just register and within five to minute minutes, you are ready to go."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"It allowed the development team to concentrate on the client’s requirements instead."
"The solution has been stable."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The most valuable feature of the Microsoft Project Server is the level of detail with which I can break down a task and check the dependencies."
"In the competitive landscape of project management and portfolio management solutions, Microsoft Project Server stands out significantly."
"The solution, overall, is excellent for project planning."
"The most valuable feature of the solution stems from the fact that the tool's reporting is very good."
"Project schedule management is very good. Basically, it sits on SharePoint. So, every time we create a project, a new project site is created within that SharePoint environment, which is a very good document repository. It allows us to create issues and risks lists and additional functionality to keep track of what's going on with projects."
"There are many valuable features of this solution. It is very advanced and once you understand and learn how to use it, it can be quite powerful. The whole package can be quite powerful."
"Deliverables List: Most useful to enable meaningful status reporting at an enterprise level."
"Microsoft Project Server is easy to use compared to other similar solutions, such as Primavera. It functions similar to Excel or others Microsoft solutions which makes it simple for most people to be able to use right away."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Freshservice could improve the integration with Microsoft Outlook."
"We'd like better integration with other products."
"Freshservice's technical support has issues with delays and translations."
"A chat bot needs to be added to the portal."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"The chat portal is not that great."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Microsoft Project Server's user interface is pretty average, and sometimes it can have bugs."
"It would be useful if the solution allowed us to share files or project schedules. You may get that with the cloud version. However, it's not available on the on-premises versions."
"The solution's synchronization with Jira Projects should be improved."
"The solution's desktop version is not compatible with the MacBook."
"Microsoft is going to integrate the Co-Pilot features into Microsoft Project. The AI feature is an additional feature. It can look at the plan and identify risks early on from any part of your project."
"When a lot of users logged onto the site, it took a big toll on the service. Therefore, there is a scalability issue."
"There need to be more tutorials available to users."
"The solution must provide Agile and AI features."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project Server is ranked 6th in Project Portfolio Management with 55 reviews. Freshservice is rated 8.0, while Microsoft Project Server is rated 7.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project Server writes "Provides holistic reporting and allows us to keep track of what's going on with projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Microsoft Project Server is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Planisware, Oracle Primavera Portfolio Management and JIRA Portfolio. See our Freshservice vs. Microsoft Project Server report.
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