We performed a comparison between Freshservice and OpenNebula based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is a nice user interface."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"It allowed the development team to concentrate on the client’s requirements instead."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The solution provides templates for configurations that can easily be exchanged to VMs."
"The most valuable feature of OpenNebula is that it scales very well."
"The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."
"The service feature appeals most to us, thus it is the most valuable."
"It makes maintenance very easy and stress-free for our teams."
"OpenNebula is lightweight, stable, and easy to customize."
"What's best about OpenNebula that people like is that it's easy to deploy. It's also easy to manage. It's interesting because people choose OpenNebula over other solutions because of the ease of management."
"With a single click, we could set things up and initiate them."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Not integrated with Google."
"Freshservice's technical support has issues with delays and translations."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"A chat bot needs to be added to the portal."
"It's hard to interact directly with the users themselves."
"The protocol for clusterization is rough and doesn't work well."
"Hosting platforms are limited so the deployment process needs improvement."
"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."
"An area for improvement in OpenNebula is the number of features it has. The solution doesn't have that many cloud features compared to other solutions. You'd say, "Okay, simplicity over a rich feature list?" Some say, "No, I need a big machine or a cloud interface for my customers to manage resources. I don't have to go and do it for them." Some people do it that way, and it works, but I'd like to improve the limited features in OpenNebula."
"The front-facing API can be improved to support lots of requests when the platform is huge with lots of virtual resources."
"Backup features are only available in the enterprise edition. The community version lacks a good solution for making backups."
"As with all enterprise software licensing, the pricing is not intuitive and must be negotiated; grandfathered contracts are better than anything offered today."
"The storage feature that they have is a bit confusing."
Freshservice is ranked 14th in Cloud Management with 29 reviews while OpenNebula is ranked 6th in Cloud Management with 14 reviews. Freshservice is rated 8.0, while OpenNebula is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of OpenNebula writes "Reliable, simple to manage, and offers great technical support". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas OpenNebula is most compared with CloudStack, VMware Aria Automation, Nutanix Cloud Manager (NCM), vCloud Director and VMware Aria Operations. See our Freshservice vs. OpenNebula report.
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