We performed a comparison between Freshservice and Oracle Enterprise Manager Cloud Control based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We found the initial setup to be very simple."
"Freshservice's best feature is its user-friendliness."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"You can just register and within five to minute minutes, you are ready to go."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"Depending on the size of your organization, is pretty standard and useful."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"Using Enterprise Manager, I was able to create user profiles for all the instances that have the same profile. Secondly, it's easier to manage performance, to automate the AWR reports to run every half an hour, or hour. Then, if you have a performance issue you just open the report and you can see what was running the last one hour, the SQL statements, or what was causing the performance issues."
"Oracle Enterprise Manager Cloud Control gives us diverse monitoring capability that can be extremely powerful."
"It is easier to manage your Oracle Database backups and create email alerts regarding the status of your backups (Succeeded or Failed)."
"The tool's most valuable feature is notifications. It is also flexible in defining metrics where you can specify any metric type. Oracle Enterprise Manager Cloud Control helps monitor the resources you manage so that you do not overpay."
"The valuable feature is job scheduling. It manages the database's scheduling, history, and growth, helping monitor CPU and space usage across the entire data center. It provides a comprehensive view of operations."
"The report feature is very useful."
"Advisors provide quick access to Insight and best practice information for performance tuning and configuration."
"The most valuable feature of Oracle EMCC is its flexibility to manage various industries, projects, and tasks."
"Their analytics need improvement."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"Freshservice could improve the delegation and workflow management features."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"The analytics could be better."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Another point that can be improved is the agent instability in the monitored hosts, because sometimes an agent has to be resynchronized to recapture the information."
"It is sometimes difficult to create configurations in Oracle Enterprise Manager Cloud Control."
"There is a lack from the point of view of monitoring on the system. The performance of the system and its resources are things that I think can be improved. There needs to be real-time monitoring available on the solution."
"It's crucial to promptly resolve agent-related issues to ensure continuous and accurate monitoring of database features within the Oracle Enterprise Manager."
"The only negative thing about this product is that it doesn't support all environments or all applications."
"I've had both positive and negative experiences with support. Its compatibility with the rest of the products in the market is less."
"The response time of the solution's technical support team is too long and should be improved."
"The initial setup depends on your experience. For example, for people who are doing it for the first time, it's probably difficult."
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Freshservice is ranked 14th in Cloud Management with 29 reviews while Oracle Enterprise Manager Cloud Control is ranked 16th in Cloud Management with 34 reviews. Freshservice is rated 8.0, while Oracle Enterprise Manager Cloud Control is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Oracle Enterprise Manager Cloud Control writes "A robust product to deal with application performance enhancemen". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Oracle Enterprise Manager Cloud Control is most compared with AWS Control Tower, IBM Turbonomic and VMware Aria Operations. See our Freshservice vs. Oracle Enterprise Manager Cloud Control report.
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