We performed a comparison between Freshservice and Planview ProjectPlace based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"It is a stable solution. My company hasn't faced any problems with the solution."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"It allowed the development team to concentrate on the client’s requirements instead."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"There is a nice user interface."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It simplifies the management of our day-to-day work and brings all our processes into a single place where we can plan our activities, monitor them, and take any actions accordingly."
"Right from the initial steps, we found this product easy to use."
"Clarizen's slide publisher is one of my favorite features."
"I love the collaborative nature just from my role to help. I'm a strategist. I help manage those large strategic projects. Implementation is one significant piece of my role, but I love the collaboration that can exist within the tool."
"The workspace ease, navigation, and portfolios are the most valuable aspects of this solution. I just got access to the portfolios from my upper management, so I'm able to look at our specific SRE portfolio to see what's a priority, look at how many hours we've tracked, and things like that. I'm not so much included in the budgeting but it's important to see what projects are higher priority and so forth."
"Planview Projectplace is a really good solution for document sharing and keeping track of the history of changes in the document. I also like that you can have everything you need for a project in one place, for example, for documentation, planning, and even resource planning."
"The overall user interface is fantastic. It has been very easy to learn and use. Any non-technical person with some initial training can work on it from day one, which is very good. The learning material is very good and easy to learn. There is no need to spend additional money on the training."
"Projectplace has excellent collaboration features, including some nice kanban boards. We use DocuSign, and Planview just integrated it into Projectplace, so that was helpful. And I like the fact that it links to Enterprise One, the other Planview tool that we use to manage our capital portfolio."
"I am not too happy with the page layout or screen layout since it always looks messy."
"The analytics could be better."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice could improve the delegation and workflow management features."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"It is not easy. The deployment of the application and its functionalities are not easy. It is a complex process to create accounts, names, and catalogs."
"The time reporting is an excellent feature that they can show from an individual. The only problem I see is the description field. You can't increase that field, like to pull the column and widen the column that I've seen. I'm not seeing anywhere you could do that. Because you may have some of these cards that start with the same name and you only have so much real estate. There should be a way to adjust those columns somewhat so you can look at the description or hover over it and it tells you what the description is."
"I believe that the graphs, reporting, and connection with the slides are areas that need improvement."
"If the mobile app were improved to show more information then it would be good."
"Planview is a resource management and project management system. Projectplace allows you to create boards and associate some of Planview's work breakdown structure as a top-level tree under which you can place cards, but there are many limitations because when you make a change in Planview, it is reflected in Projectplace. However, except for a few specific things, changes made in Projectplace are not ported back to Planview. At this point, they're two completely different products. The flaw is that there is very little integration between the two."
"We'd like to see a heartier connection between Projectplace and Enterprise One. We know that's on their roadmap, but they haven't gotten there yet. Planview could also make better use of Projectplace's template capability."
"The reporting end of it needs improvement. There should be more reporting, more data at your fingertips. It should be easier and a little more user-friendly. I know there is some there, but it's just how do you get more meat on the bones, if you will, of what's available."
"An area of improvement is customer support and services. Sometimes, the issue reported is not resolved within a specific timeframe, and the technical consultants who are approached for the requirement finalization can be better in terms of understanding the requirements. Sometimes, there is a gap in understanding the requirements. Other than that, the solution is fine."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Planview ProjectPlace is ranked 16th in Project Management Software with 11 reviews. Freshservice is rated 8.0, while Planview ProjectPlace is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Planview ProjectPlace writes "You can access the solution anywhere from any part of the world". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Planview ProjectPlace is most compared with Microsoft Project, Planview Portfolios, Planview PPM Pro, Asana and Jira. See our Freshservice vs. Planview ProjectPlace report.
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