We performed a comparison between Freshservice and Qualys VMDR based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable solution. My company hasn't faced any problems with the solution."
"There is a nice user interface."
"You can just register and within five to minute minutes, you are ready to go."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"It allowed the development team to concentrate on the client’s requirements instead."
"Depending on the size of your organization, is pretty standard and useful."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The most valuable feature is the certificate management."
"The prioritization feature is great. I think it has all of the advanced features that we need."
"The most recent is VMDR, which provides a comprehensive overview of how to detect, patch, and remediate specific vulnerabilities."
"Vulnerability management is the most valuable one and it’s a must in every organization."
"The process of defining and discovering scans is organized efficiently."
"Qualys VM is very stable."
"They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."
"The initial setup is straightforward."
"Freshservice's technical support has issues with delays and translations."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"We'd like better integration with other products."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"It's hard to interact directly with the users themselves."
"The analytics could be better."
"Qualys Container Security can improve the interface. It could be easier to navigate and be enriched."
"The ability to manage user accounts and give rights to the operator to know about abnormalities of applications is something that needs improvement."
"The reporting and dashboards could improve in Qualys VM. However, they have improved since the previous versions."
"Qualys could improve the inbuilt dashboards."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"Reports were lacking somewhat on the customization side."
"Improve the API speed."
"Make some minimal dashboard improvements."
Freshservice is ranked 3rd in IT Asset Management with 29 reviews while Qualys VMDR is ranked 4th in IT Asset Management with 76 reviews. Freshservice is rated 8.0, while Qualys VMDR is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ServiceNow IT Operations Management, whereas Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management. See our Freshservice vs. Qualys VMDR report.
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