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Compare Freshservice vs. Qualys Asset Inventory

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Featured Review
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: November 2021.
552,305 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.""We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.""The overall functionality of the product is excellent."

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"It gives a very good overview of the inventory assessment process, and it can be accessed across our company because it's a global tool."

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Cons
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive.""They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan.""The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

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"It's not very user-friendly at times and requires in-depth understanding. So, a layman or someone new to Qualys won't be able to easily understand it. You need education to use the solution."

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Pricing and Cost Advice
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.""It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice Pricing and Cost Advice »

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Questions from the Community
Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month. There aren't additional costs on top of this. The price you see on the website… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still… more »
Top Answer: It gives a very good overview of the inventory assessment process, and it can be accessed across our company because it's a global tool.
Top Answer: One thing that can be improved is the flexibility and the fact that Qualys Asset Inventory provides too much detail, which makes it not very easy to understand. It's not very user-friendly at times… more »
Ranking
5th
out of 42 in IT Asset Management
Views
1,721
Comparisons
1,306
Reviews
2
Average Words per Review
855
Rating
8.5
8th
out of 42 in IT Asset Management
Views
551
Comparisons
444
Reviews
1
Average Words per Review
491
Rating
8.0
Comparisons
Also Known As
Flint
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Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Qualys Asset Inventory is a powerful cloud-based solution for a complete, continuously updated inventory of all IT assets, wherever they reside.

Offer
Learn more about Freshservice
Learn more about Qualys Asset Inventory
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
London Gatwick Airport
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider17%
Educational Organization5%
Government5%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider17%
Retailer9%
Government7%
Company Size
REVIEWERS
Small Business75%
Midsize Enterprise13%
Large Enterprise13%
No Data Available
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: November 2021.
552,305 professionals have used our research since 2012.

Freshservice is ranked 5th in IT Asset Management with 3 reviews while Qualys Asset Inventory is ranked 8th in IT Asset Management with 1 review. Freshservice is rated 8.4, while Qualys Asset Inventory is rated 8.0. The top reviewer of Freshservice writes "Good workflow automation capabilities, great price, and great user-friendliness". On the other hand, the top reviewer of Qualys Asset Inventory writes "Provides an overview of the inventory assessment process and can be accessed across the company". Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, JIRA Service Management and Micro Focus Service Manager, whereas Qualys Asset Inventory is most compared with ServiceNow, BMC Remedy Asset Management, ManageEngine IT Asset Management, Quest KACE Asset Management Appliance and IBM Tivoli Asset Management for IT.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.