Compare Freshservice vs. Quest KACE Asset Management Appliance

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Top Review
Find out what your peers are saying about Freshservice vs. Quest KACE Asset Management Appliance and other solutions. Updated: September 2021.
536,244 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.""The overall functionality of the product is excellent."

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"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.""Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

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Cons
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan.""The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

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"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.""The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

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Pricing and Cost Advice
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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Questions from the Community
Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month. There aren't additional costs on top of this. The price you see on the website… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still… more »
Top Answer: We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for… more »
Top Answer: Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the… more »
Ranking
5th
out of 43 in IT Asset Management
Views
1,540
Comparisons
1,160
Reviews
2
Average Words per Review
855
Rating
8.5
12th
out of 43 in IT Asset Management
Views
157
Comparisons
104
Reviews
2
Average Words per Review
515
Rating
7.0
Comparisons
Also Known As
Flint
KACE Asset Management Appliance, KACE Asset Management
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Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

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Learn more about Quest KACE Asset Management Appliance
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Coastal Community Credit Union, St. Dominic Hospital
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider17%
Healthcare Company6%
Media Company5%
No Data Available
Company Size
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
No Data Available
Find out what your peers are saying about Freshservice vs. Quest KACE Asset Management Appliance and other solutions. Updated: September 2021.
536,244 professionals have used our research since 2012.

Freshservice is ranked 5th in IT Asset Management with 2 reviews while Quest KACE Asset Management Appliance is ranked 12th in IT Asset Management with 2 reviews. Freshservice is rated 8.6, while Quest KACE Asset Management Appliance is rated 7.0. The top reviewer of Freshservice writes "Easy to use and implement with a good user interface". On the other hand, the top reviewer of Quest KACE Asset Management Appliance writes "Everything works as per the description and it has a low learning curve". Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management, whereas Quest KACE Asset Management Appliance is most compared with Qualys Asset Inventory and ServiceNow. See our Freshservice vs. Quest KACE Asset Management Appliance report.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.