We performed a comparison between Freshservice and Red Hat CloudForms based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is a nice user interface."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"You can just register and within five to minute minutes, you are ready to go."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"It is a stable solution. My company hasn't faced any problems with the solution."
"Ability to scan barcodes and a great search feature."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"They are a very mature product."
"Red Hat CloudForms is a stable product. There is no issue with the stability."
"The solution is compatible and integrates with various infrastructures or providers."
"The optimization of the solution is quite interesting."
"I am impressed with the product's ability to create dynamic catalogs."
"Red Hat CloudForms is stable once it is up and running."
"I am impressed with the product's reports."
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The chat portal is not that great."
"Freshservice could improve the integration with Microsoft Outlook."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"We'd like better integration with other products."
"The analytics could be better."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"The solution is still quite immature."
"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."
"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."
"It is difficult to create a complete dashboard that includes all the needed features or catalogs."
"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."
"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."
"The solution's provisioning engine needs to be improved."
Freshservice is ranked 14th in Cloud Management with 29 reviews while Red Hat CloudForms is ranked 7th in Cloud Management with 10 reviews. Freshservice is rated 8.0, while Red Hat CloudForms is rated 6.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Red Hat CloudForms writes "Easily integrates with various out-of-the-box or third-party vendors". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Red Hat CloudForms is most compared with Morpheus, VMware Aria Automation, vCloud Director, OpenNebula and IBM Cloud Automation Manager. See our Freshservice vs. Red Hat CloudForms report.
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