We performed a comparison between Freshservice and RightScale Cloud Management Platform based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The overall functionality of the product is excellent."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Depending on the size of your organization, is pretty standard and useful."
"Ability to scan barcodes and a great search feature."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The most valuable feature is Optima, which is something that we use quite extensively."
"With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"The chat portal is not that great."
"Freshservice could improve the delegation and workflow management features."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"Their analytics need improvement."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The round robin ticketing feature that they have is not ideal."
"There is a problem with integration due to invalid private node security certificates."
"Technical support is an area that can be improved."
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Freshservice is ranked 14th in Cloud Management with 29 reviews while RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews. Freshservice is rated 8.0, while RightScale Cloud Management Platform is rated 7.6. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas RightScale Cloud Management Platform is most compared with .
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