We performed a comparison between Freshservice and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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Freshservice is ranked 5th in Help Desk Software with 29 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Freshservice is rated 8.0, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas salesforce.com Desk.com [EOL] is most compared with .
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