Freshservice vs. Samanage

As of February 2019, Freshservice is ranked 13th in Help Desk Software with 1 review vs Samanage which is ranked 23rd in Help Desk Software. The top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". Freshservice is most compared with Freshdesk, ServiceNow and ManageEngine ServiceDesk Plus. Samanage is most compared with ServiceNow, Freshservice and TOPdesk.
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Freshservice Logo
4,044 views|1,132 comparisons
Samanage Logo
1,793 views|727 comparisons
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
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Quotes From Members

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318,001 professionals have used our research since 2012.
Ranking
13th
out of 43 in Help Desk Software
Views
4,044
Comparisons
1,132
Reviews
1
Followers
440
Avg. Rating
6.0
23rd
out of 43 in Help Desk Software
Views
1,793
Comparisons
727
Reviews
0
Followers
236
Avg. Rating
N/A
Top Comparisons
Compared 24% of the time.
Compared 23% of the time.
Compared 45% of the time.
Compared 14% of the time.
Compared 8% of the time.
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Freshworks
Samanage
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
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Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportSXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
318,001 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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