Compare Freshservice vs. Samanage

Freshservice is ranked 19th in Help Desk Software with 1 review while Samanage is ranked 26th in Help Desk Software. Freshservice is rated 6.0, while Samanage is rated 0. The top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". On the other hand, Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk, whereas Samanage is most compared with ServiceNow, Freshservice and Zendesk.
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2,230 views|1,395 comparisons
Samanage Logo
849 views|714 comparisons
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Ranking
19th
out of 44 in Help Desk Software
Views
2,230
Comparisons
1,395
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
26th
out of 44 in Help Desk Software
Views
849
Comparisons
714
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 28% of the time.
Compared 22% of the time.
Compared 9% of the time.
Compared 50% of the time.
Compared 13% of the time.
Compared 8% of the time.
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Freshworks
Samanage
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
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Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportSXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,090 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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