Compare Freshservice vs. SCSM

Freshservice is ranked 19th in Help Desk Software with 1 review while SCSM is ranked 14th in Help Desk Software with 3 reviews. Freshservice is rated 6.0, while SCSM is rated 7.4. The top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". On the other hand, the top reviewer of SCSM writes "A solution that allows for easy remote upgrading of systems that's scalable". Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Freshservice Logo
2,230 views|1,395 comparisons
SCSM Logo
Read 3 SCSM reviews.
3,335 views|2,331 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It allowed the development team to concentrate on the client’s requirements instead.

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The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.This product has helped our organization by allowing people to connect with each other.

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Cons
The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents.

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It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow.The price of this solution is high and it needs to be cheaper.Once we had an issue with a desktop download that would not open.

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Pricing and Cost Advice
Information Not Available
It is an expensive solution.It is a lower price vs. other things on the market.

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Ranking
19th
out of 44 in Help Desk Software
Views
2,230
Comparisons
1,395
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
14th
out of 44 in Help Desk Software
Views
3,335
Comparisons
2,331
Reviews
3
Average Words per Review
305
Avg. Rating
7.3
Top Comparisons
Compared 28% of the time.
Compared 22% of the time.
Compared 9% of the time.
Compared 43% of the time.
Compared 14% of the time.
Also Known As
System Center Service Manager
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Freshworks
Microsoft
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Offer
Learn more about Freshservice
Learn more about SCSM
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportFibabanka, UMC Health System
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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