We performed a comparison between Dameware Remote Support and Freshservice based on real PeerSpot user reviews.
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Dameware Remote Support is ranked 26th in Remote Access while Freshservice is ranked 5th in Help Desk Software with 29 reviews. Dameware Remote Support is rated 8.6, while Freshservice is rated 8.0. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus.
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