Compare Freshservice vs. SolarWinds Web Help Desk

Freshservice is ranked 19th in Help Desk Software with 1 review while SolarWinds Web Help Desk is ranked 24th in Help Desk Software. Freshservice is rated 6.0, while SolarWinds Web Help Desk is rated 0. The top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". On the other hand, Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and SolarWinds MSP Manager.
Cancel
You must select at least 2 products to compare!
Freshservice Logo
2,230 views|1,395 comparisons
SolarWinds Web Help Desk Logo
1,309 views|1,121 comparisons
Most Helpful Review
Use SolarWinds Web Help Desk? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
366,756 professionals have used our research since 2012.
Ranking
19th
out of 44 in Help Desk Software
Views
2,230
Comparisons
1,395
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
24th
out of 44 in Help Desk Software
Views
1,309
Comparisons
1,121
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 28% of the time.
Compared 22% of the time.
Compared 9% of the time.
Compared 12% of the time.
Learn
Freshworks
SolarWinds
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Offer
Learn more about Freshservice
Learn more about SolarWinds Web Help Desk
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportInstacart
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email