Compare Freshservice vs. Spiceworks

Freshservice is ranked 19th in Help Desk Software with 1 review while Spiceworks is ranked 20th in Help Desk Software with 1 review. Freshservice is rated 6.0, while Spiceworks is rated 10.0. The top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". On the other hand, the top reviewer of Spiceworks writes "Great asset management features in a free solution that's easy to set up". Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk, whereas Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI.
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2,230 views|1,395 comparisons
Spiceworks Logo
4,297 views|2,843 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It allowed the development team to concentrate on the client’s requirements instead.

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The solution is very stable. It's reliable and efficient.

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Cons
The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents.

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I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.

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366,756 professionals have used our research since 2012.
Ranking
19th
out of 44 in Help Desk Software
Views
2,230
Comparisons
1,395
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
20th
out of 44 in Help Desk Software
Views
4,297
Comparisons
2,843
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 28% of the time.
Compared 22% of the time.
Compared 9% of the time.
Compared 34% of the time.
Compared 10% of the time.
Compared 7% of the time.
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Freshworks
Spiceworks
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
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Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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