We performed a comparison between Freshservice and Teamwork based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Depending on the size of your organization, is pretty standard and useful."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"You can just register and within five to minute minutes, you are ready to go."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The chat portal is not that great."
"It's hard to interact directly with the users themselves."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"We'd like better integration with other products."
"Their analytics need improvement."
"The round robin ticketing feature that they have is not ideal."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product could be improved with more integrations and a mobile app."
"The product is expensive. It needs to have a more robust and customizable calendar."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. Freshservice is rated 8.0, while Teamwork is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management. See our Freshservice vs. Teamwork report.
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