We performed a comparison between Freshservice and Trello based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is a nice user interface."
"The overall functionality of the product is excellent."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The solution has been stable."
"Freshservice's best feature is its user-friendliness."
"It is a stable solution. My company hasn't faced any problems with the solution."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Another feature that impressed me is the clear Kanban board, as it provides a clear view of to-to tasks, assuring the team not to forget anything."
"The solution is very easy to use."
"I like Trello's speed. It is more user-friendly compared to Jira. Jira is technical, whereas the management can use Trello."
"Trello's most valuable feature is its visuals. You can customize your board with covers and pictures. There are no restrictions in workflow columns as in Jira. It is a powerful solution to organize work. Jira is process-oriented and restrictive."
"I appreciate the ease of creating boards and the flexibility it offers."
"The product helps with the management of projects."
"I really enjoy the drag-and-drop feature."
"The product has a lot of integrations."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Freshservice could improve the integration with Microsoft Outlook."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The round robin ticketing feature that they have is not ideal."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"We'd like better integration with other products."
"The chat portal is not that great."
"I would like to see improvement in onboarding back-office team members."
"Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
"We don't really have any automated features. If they had more automated options, that would be helpful."
"The product is not easy to use."
"If there are pre-done templates or suggested templates for various fields, they would be helpful for me as a coach."
"It is not a scalable product."
"Reporting features could be improved."
"Many more categories could be enabled."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Trello is ranked 8th in Project Management Software with 36 reviews. Freshservice is rated 8.0, while Trello is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Trello writes "The solution is easy to set up, extremely stable, and is available on multiple devices". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Trello is most compared with Asana, Wrike, Jira and monday.com. See our Freshservice vs. Trello report.
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