Compare Freshservice vs. USU Valuemation

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1,540 views|1,160 comparisons
USU Valuemation Logo
495 views|377 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: September 2021.
535,015 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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Questions from the Community
Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month. There aren't additional costs on top of this. The price you see on the website… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still… more »
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Ranking
5th
out of 43 in IT Asset Management
Views
1,540
Comparisons
1,160
Reviews
2
Average Words per Review
855
Rating
8.5
18th
out of 43 in IT Asset Management
Views
495
Comparisons
377
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Flint
Valuemation
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USU
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Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

With Valuemation you can choose which modules you want to start with. Additional modules can be added at any time if required.

The Valuemation Suite not only covers the usual ITSM processes, but also offers advanced modules – e. g. for software license management, IT financial management, infrastructure and business service monitoring, customer relationship management, innovation management, IT analytics, etc.

In addition, Valuemation can also be used at any time in other service areas and thus as a central tool for Enterprise Service Management throughout the company.

Offer
Learn more about Freshservice
Learn more about USU Valuemation
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Alphapay AG, Atos IT Services GmbH, AVISTA Corp., Axians ICT Austria GmbH, BMW AG, Bilfinger SE, DataGROUP AG, Deutsche Telekom Technik GmbH, FIDUCIA IT AG, GISA GmbH, Heraeus Infosystems GmbH, Jungheinrich AG, mod IT GmbH, MTU Aero Engines GmbH, Silhouette International Schmied AG, soffico GmbH, Swiss POST CH AG, Viessmann IT Service GmbH, voestalpine AG
Top Industries
VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider18%
Healthcare Company6%
Media Company6%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider17%
Government7%
Retailer6%
Company Size
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
No Data Available
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: September 2021.
535,015 professionals have used our research since 2012.

Freshservice is ranked 5th in IT Asset Management with 2 reviews while USU Valuemation is ranked 18th in IT Asset Management. Freshservice is rated 8.6, while USU Valuemation is rated 0.0. The top reviewer of Freshservice writes "Easy to use and implement with a good user interface". On the other hand, Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, TOPdesk and PagerDuty, whereas USU Valuemation is most compared with ServiceNow, Device42 and BMC Helix Discovery.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.