We performed a comparison between Freshservice and vCloud Director based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allowed the development team to concentrate on the client’s requirements instead."
"The solution’s timely automated triggers increase our IT team’s productivity."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"There is a nice user interface."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The solution has been stable."
"Depending on the size of your organization, is pretty standard and useful."
"We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features."
"Key enhancements include better synchronization with vCenter and increased reliability, ensuring stability during extensive usage and various actions."
"I have found the solution scales well."
"The most valuable feature of vCloud Director for me is its user-friendly UI, which is much easier compared to other platforms."
"The solution has more capabilities than OpenStack and integrates well with NSX and vCenter."
"It has helped us with user segmentation and QA."
"Working with VMware has supported us especially in terms of building a very powerful cloud for our customers."
"vCloud Director is a stable solution."
"The chat portal is not that great."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Not integrated with Google."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"We'd like better integration with other products."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"I would like to see mode accessory recovery and integration with SD-WAN."
"There are new updates every quarter, so we need to purchase new support deployment services and some new products."
"In the next release, we would like to see improvements with the pricing. It could be reduced."
"vCloud Director isn't cheap."
"Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud."
"It would be beneficial if some features were built into the platform rather than requiring integration with multiple products, reducing complexity and licensing concerns."
"Sometimes, there is a disconnection that happens between vCloud Director and its underlying VMware vCenter, where the actions are supposed to be taking place, making it an area where improvements are required."
"Initially, the setup was complex."
Freshservice is ranked 14th in Cloud Management with 29 reviews while vCloud Director is ranked 5th in Cloud Management with 61 reviews. Freshservice is rated 8.0, while vCloud Director is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), Morpheus, VMware Aria Operations and CloudStack. See our Freshservice vs. vCloud Director report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
