We performed a comparison between Freshservice and Vision Helpdesk based on real PeerSpot user reviews.
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Freshservice is ranked 5th in Help Desk Software with 29 reviews while Vision Helpdesk is ranked 38th in Help Desk Software. Freshservice is rated 8.0, while Vision Helpdesk is rated 10.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Vision Helpdesk writes "The multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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