We performed a comparison between Freshservice and Wrike based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The overall functionality of the product is excellent."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"Ability to scan barcodes and a great search feature."
"The solution is stable and reliable."
"We can easily write down the tasks and reorganize them as well as have a progression index. Wrike offers several views including a kanban view and Gantt chart view."
"In our company, we heavily rely on Wrike. Wrike has helped in communication, managing all sorts of projects and tasks, and having a history of all our correspondence items."
"We utilize time tracking and reports most often."
"This is a good tool for project progress tracking and sharing tasks with internal and external parties."
"The product is intuitive. It is easy to learn and update. You can follow the project from the beginning till the end with the help of the solution. The tool helps to update the project in seconds."
"The most valuable feature of Wrike is the tag functionality."
"It's a very easy-to-use and flexible tool. We can easily write and create queues for different themes. It's very user-friendly."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The chat portal is not that great."
"The analytics could be better."
"Freshservice could improve the integration with Microsoft Outlook."
"The round robin ticketing feature that they have is not ideal."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"A chat bot needs to be added to the portal."
"We feel that the actual project reports and roll-ups could be a lot different. We are seeking something more for the dashboard. We would like a high-level dashboard that can be broken down into individual product roll-ups and tasks that are assigned. If you assign someone to a task, it assigns them all of the tasks under that. We want to be able to break those down so that a person doesn't have an 800 task list, for example. We want more separation with that and a higher-level dashboard experience."
"The product needs to send direct emails to customers updating the latest aspects since it is better to hear directly."
"What annoys me with Wrike and things that I would like to improve is that you need to have a very organized workflow that everyone in the company follows, and only then will Wrike work."
"The response from the website is a little bit slow, and the tool is too expensive for a small team."
"On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks. One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow. Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently."
"Wrike needs to be more responsive to community requests for new features."
"We faced an issue with the Wrike outlook add-on; it is only available for Microsoft Office 365, and not the on-premise version."
"It would be great if they could develop more reporting."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Wrike is ranked 7th in Project Management Software with 58 reviews. Freshservice is rated 8.0, while Wrike is rated 8.6. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Wrike writes "Convenient Tool for Project and Task Management, comes with extra features including Analytics and Reporting ". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk and Microsoft Project, whereas Wrike is most compared with Asana, monday.com, Adobe Workfront, Trello and Planview Portfolios. See our Freshservice vs. Wrike report.
See our list of best Project Management Software vendors.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.