We performed a comparison between Freshservice and Zoho Projects based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"Ability to scan barcodes and a great search feature."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Freshservice's best feature is its user-friendliness."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"Zoho Projects is very flexible and user-friendly."
"The timeline features are excellent."
"It integrates so well with other Zoho applications, and that really helps to extend the features of Zoho Projects."
"We can integrate Zoho Projects with Zoho CRM."
"It's easy for a user with a technical background to set up Zoho Projects on their own."
"We were able to track each department's work and what they were doing inside the actual department. Gantt charts are useful to track departmental progress and operation, or we are that item stuff."
"We can customize the tool."
"The product is very easy to understand."
"Freshservice could improve the delegation and workflow management features."
"Their analytics need improvement."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The analytics could be better."
"The chat portal is not that great."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"The round robin ticketing feature that they have is not ideal."
"We'd like better integration with other products."
"The telephone support provided by the support team should become better."
"The UI and UX must be improved."
"Zoho Projects' time log addition part can be improved."
"The solution should improve on integration and customization."
"If given the opportunity, I would focus on improving automation within Zoho Projects. While attempting to integrate with other platforms, users often encounter errors. The integration capabilities of Zoho Projects could be enhanced. Currently, the integration options are categorized as either easy or customized, with the latter requiring deluge code, which might pose challenges due to its lesser-known usage."
"Its template management feature could be easier to use."
"Zoho Meeting definitely needs an improvement, because the quality is not as good as Zoom or Microsoft Teams, which I've used in the past."
"The solution’s interface should be improved."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Zoho Projects is ranked 14th in Project Management Software with 14 reviews. Freshservice is rated 8.0, while Zoho Projects is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Zoho Projects writes "A scalable solution with great features that enable efficient collaboration". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Zoho Projects is most compared with Trello and monday.com. See our Freshservice vs. Zoho Projects report.
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