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Compare Freshservice vs. Zoho Projects

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1,666 views|1,263 comparisons
Zoho Projects Logo
142 views|111 comparisons
Top Review
Find out what your peers are saying about Atlassian, Planview, Microsoft and others in Project Management Software. Updated: October 2021.
541,708 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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Questions from the Community
Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month. There aren't additional costs on top of this. The price you see on the website… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still… more »
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Ranking
Views
1,666
Comparisons
1,263
Reviews
2
Average Words per Review
855
Rating
8.5
Views
142
Comparisons
111
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
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Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Zoho Projects is an online project management software that helps you run your business with ease. It stands as a comprehensive solution to your day-to-day problems in project management and adds value to your business by leaps and bounds.

Offer
Learn more about Freshservice
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Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Intel, Jaguar, PWC, Yatra, Yale, Timex
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider16%
Government5%
Educational Organization5%
No Data Available
Company Size
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
No Data Available
Find out what your peers are saying about Atlassian, Planview, Microsoft and others in Project Management Software. Updated: October 2021.
541,708 professionals have used our research since 2012.

Freshservice is ranked 10th in Project Management Software with 2 reviews while Zoho Projects is ranked 38th in Project Management Software. Freshservice is rated 8.6, while Zoho Projects is rated 0.0. The top reviewer of Freshservice writes "Easy to use and implement with a good user interface". On the other hand, Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, JIRA Service Management and TOPdesk, whereas Zoho Projects is most compared with monday.com.

See our list of best Project Management Software vendors.

We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.