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FullStory vs OpenText Extended ECM comparison

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FullStory Logo

FullStory

148 views|111 comparisons
OpenText Logo

OpenText Extended ECM

Read 18 OpenText Extended ECM reviews
4,062 views|3,113 comparisons
95% willing to recommend
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Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between FullStory and OpenText Extended ECM based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Featured Review
Use FullStory?
Kathiravan Rajendran
Serves as a single source of support for the company but has scalability issues
The challenge that the company was looking to address by implementing OpenText was governance. In any organization, if you implement governance,... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
  • "Both Open Text ECM and IBM File share are expensive."
  • "It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
  • "The tool's pricing is confusing to the end customer."
  • "The solution is expensive."
  • "OpenText Extended ECM is an expensive solution."
  • "The product is pricey."
  • "OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

    • More OpenText Extended ECM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about OpenText Content Suite Platform?
    Top Answer:We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where… more »
    Read all 4 answers   →
    What is your experience regarding pricing and costs for OpenText Content ...
    Top Answer:It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long… more »
    Read all 2 answers   →
    What needs improvement with OpenText Content Suite Platform?
    Top Answer:We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both for… more »
    Read all 4 answers   →
    Ranking
    12th
    out of 66 in Customer Experience Management
    Views
    148
    Comparisons
    111
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 46 in Enterprise Content Management
    Views
    4,062
    Comparisons
    3,113
    Reviews
    12
    Average Words per Review
    692
    Rating
    7.5
    Comparisons
    Also Known As
    OpenText Content Suite Platform
    Learn More
    FullStory
    OpenText
    Overview

    Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

    FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation – all without the need to manually tag your site’s code.

    FullStory’s playback perfectly captures even the gnarliest single-page apps built on any JavaScript framework. They’re not just videos either, our playbacks are fully-working recreation of your site, code and all, so they look great on any size screen and no detail is ever lost, no matter how tiny. A/B testing? Dynamic URLs? No problem. Our recordings present a 100% faithful recreation of the site as your customer experienced it.

    Plus, we capture the entire DOM and all assets, mutations and customer actions. That’s way more than any other playback or CX tool. Every click, keypress, page transition and more, all automatically indexed (without the need for manual tagging) so you can search on anything at anytime.

    By capturing more customer experience data than any other solution in one powerful, easy-to-use platform, FullStory is able to empower everyone in an organization to help build the best online experience for their customers.

    OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

    Sample Customers
    VP of Customer Experience, VP of Customer Support, Chief Technology Officer
    ATCO Australia, MSIG Asia, Orica, Salt River Project
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company18%
    Energy/Utilities Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Government13%
    Computer Software Company11%
    Financial Services Firm11%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business43%
    Midsize Enterprise13%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    Customer Experience Management
    April 2024
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    FullStory is ranked 12th in Customer Experience Management while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. FullStory is rated 0.0, while OpenText Extended ECM is rated 7.8. On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". FullStory is most compared with Adobe Web Experience Management, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and Hyland OnBase.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.