Fuze vs Masergy Cloud Contact Center comparison

The Fuze enterprise communications platform provides traditional PBX functionality of an on-premise switch without the traditional burdens of platform maintenance, upgrades, CAPEX spend, dealing with carriers, and unpredictable costs from your access providers. Fuze manages everything so you don’t have to, all for a low monthly cost.

With the Fuze cloud based platform, you will get so much more than a phone system. Employees can easily access all of their business communication tools such as presence, IM, SMS, MMS, audio, video conferencing and web collaboration – from any device using a single work phone number. Fuze enables seemlees teamwork by helping your employees connect faster with less complication.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.