We just raised a $30M Series A: Read our story

Compare Genesys Cloud vs. Genesys PureConnect

Cancel
You must select at least 2 products to compare!
Genesys Cloud Logo
5,650 views|5,183 comparisons
Genesys PureConnect Logo
880 views|716 comparisons
Questions from the Community
Top Answer: Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ask a question

Earn 20 points

Ranking
Views
5,650
Comparisons
5,183
Reviews
0
Average Words per Review
0
Rating
N/A
Views
880
Comparisons
716
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Genesys Cloud
Learn more about Genesys PureConnect
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company27%
Financial Services Firm9%
Insurance Company8%

Genesys Cloud is ranked 2nd in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Genesys Cloud is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Verint Workforce Engagement Cloud and NICE CXone, whereas Genesys PureConnect is most compared with 3CX Live Chat, Digium Asterisk, Kamailio SIP Server, NICE CXone and Cisco Jabber.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.