Compare Genesys Cloud vs. Genesys PureConnect

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Genesys Cloud Logo
4,574 views|4,137 comparisons
Genesys PureConnect Logo
977 views|740 comparisons
Ranking
Views
4,574
Comparisons
4,137
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
977
Comparisons
740
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 38% of the time.
Compared 6% of the time.
Compared 19% of the time.
Compared 10% of the time.
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloudInteractive Intelligence Customer Interaction Center, CIC
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Genesys
Genesys
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Genesys Cloud
Learn more about Genesys PureConnect
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider18%
Media Company11%
Insurance Company7%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider28%
Insurance Company11%
Healthcare Company5%

Genesys Cloud is ranked 2nd in Workforce Engagement Management while Genesys PureConnect is ranked 6th in Workforce Engagement Management. Genesys Cloud is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Avaya IX Contact Center, Cisco CCX and Salesforce Service Cloud, whereas Genesys PureConnect is most compared with 3CX, Digium Asterisk, Kamailio SIP Server, Cisco Jabber and NICE inContact CXone.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.