Earn 20 points
Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
Genesys Cloud is ranked 2nd in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Genesys Cloud is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Verint Workforce Engagement Cloud and NICE CXone, whereas Genesys PureConnect is most compared with 3CX Live Chat, Digium Asterisk, Kamailio SIP Server, NICE CXone and Cisco Jabber.
See our list of best Workforce Engagement Management vendors.
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