Compare Genesys Cloud vs. NICE Workforce Optimization

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Genesys Cloud Logo
4,640 views|4,203 comparisons
NICE Workforce Optimization Logo
979 views|884 comparisons
Ranking
Views
4,640
Comparisons
4,203
Reviews
0
Average Words per Review
0
Rating
N/A
Views
979
Comparisons
884
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 41% of the time.
Compared 6% of the time.
Compared 3% of the time.
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloudNICE SmartCenter, SmartCenter
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Genesys
NICE
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Offer
Learn more about Genesys Cloud
Learn more about NICE Workforce Optimization
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster Harte-Hanks Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider18%
Media Company9%
Insurance Company7%
VISITORS READING REVIEWS
Computer Software Company24%
Insurance Company12%
Comms Service Provider12%
Financial Services Firm9%

Genesys Cloud is ranked 2nd in Workforce Engagement Management while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. Genesys Cloud is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Avaya IX Contact Center, Cisco CCX and Pega CRM, whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Calabrio WFM, Calabrio Workforce Management and Avaya Workforce Engagement.

See our list of best Workforce Engagement Management vendors.

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