Compare Genesys Cloud vs. OnviForce Workforce Optimization

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Ranking
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5,454
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5,020
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0
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Views
29
Comparisons
14
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Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
OnviCenter, OnviSource OnviCenter
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OnviSource
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Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.

Offer
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Learn more about OnviForce Workforce Optimization
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Microsoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider17%
Media Company10%
Insurance Company6%
No Data Available

Genesys Cloud is ranked 2nd in Workforce Engagement Management while OnviForce Workforce Optimization is ranked 13th in Workforce Engagement Management. Genesys Cloud is rated 0.0, while OnviForce Workforce Optimization is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Verint Workforce Engagement Cloud, whereas OnviForce Workforce Optimization is most compared with .

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.