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Genesys Cloud CX vs OnviForce Workforce Optimization comparison

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Genesys Cloud CX

Read 8 Genesys Cloud CX reviews
2,324 views|1,607 comparisons
100% willing to recommend
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OnviForce Workforce Optimization

26 views|11 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Genesys Cloud CX and OnviForce Workforce Optimization based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Anonymous User
More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing...
Genesys Cloud benefits my company because it saves time and is much easier to learn. When I was new to the on-premise solution, Genesys Engage, I... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."

    • More Genesys Cloud CX Pricing and Cost Advice →

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    Questions from the Community
    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Read all 6 answers   →
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    Earn 20 points

    Ranking
    1st
    out of 33 in Workforce Engagement Management
    Views
    2,324
    Comparisons
    1,607
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    16th
    out of 33 in Workforce Engagement Management
    Views
    26
    Comparisons
    11
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    OnviCenter, OnviSource OnviCenter
    Learn More
    Genesys
    OnviSource
    Video Not Available
    Overview

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.

    Sample Customers
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Microsoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise55%
    No Data Available
    Buyer's Guide
    Workforce Engagement Management
    March 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
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    767,667 professionals have used our research since 2012.

    Genesys Cloud CX is ranked 1st in Workforce Engagement Management with 8 reviews while OnviForce Workforce Optimization is ranked 16th in Workforce Engagement Management. Genesys Cloud CX is rated 9.0, while OnviForce Workforce Optimization is rated 0.0. The top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX, whereas OnviForce Workforce Optimization is most compared with .

    See our list of best Workforce Engagement Management vendors.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.